At OptiBIM, we strive to provide reliable and accurate automated engineering audit tools. Because our Platform delivers immediate computational outputs, data access, and 3D processing capabilities upon account upgrade, we operate under a transparent subscription and refund framework.
01 Subscription Cancellation
- aUsers can cancel their active monthly or annual subscription plans at any time directly through their User Profile Dashboard.
- bUpon cancellation, your premium access will remain active until the final day of your current pre-paid billing cycle. No further recurring charges will be initiated after cancellation.
- c"Billing cycle" means the full period you already paid for — for a monthly plan, that's the current month; for an annual plan, that's the full 12 months, even if you cancel shortly after subscribing. Cancelling an annual plan in month 2, for example, does not shorten your access to one more month — you keep Pro access for the remaining 10 months you already paid for.
- dOnce your current billing cycle ends, your account automatically moves to the Free plan. No action is needed on your part, and you won't be charged again.
02 Refund Eligibility
- a All Sales Are Final: Due to the digital nature of the software and immediate delivery of platform computational resources, we generally do not offer refunds or credits for partial months, unused subscription periods, or user-side mistakes.
- b Technical Glitches & Double Billing: If a user is charged multiple times for a single transaction due to a payment gateway latency issue, or if a payment is successfully processed via Razorpay but the user account status fails to upgrade within 24 hours, the user is eligible for a full refund of the erroneous charge.
Subscriptions are non-refundable for unused time or change-of-mind cancellations. Refunds apply only to verified payment or billing glitches, as described below.
You subscribe to the annual Professional plan and cancel after 2 months of use. You keep full Pro access for the remaining 10 months already paid for, and your account moves to the Free plan automatically once that period ends. No refund is issued for the 10 unused months — this is treated the same as any other unused-time cancellation under 02(a) above.
03 Refund Process for Eligible Glitches
To report a payment glitch, email our official support address (listed on our Contact Us page) with your Clerk User ID, registered email address, and the unique Razorpay Payment ID.
Once verified against our backend logs, the duplicate or stuck payment will be refunded in full.
Refund Timelines: As per standard financial routing protocols in India, approved refunds will reflect in the user's original payment source (Credit/Debit Card, UPI, or NetBanking) within 5 to 7 working days.
Once your glitch report is verified, no further action is needed — the refund is processed automatically back to your original payment method.